Customer Service Representative
Full-Time
Welcome to PartsXpress® (AL)
At PartsXpress®, we prioritize immediate action and commendable service, understanding the crucial nature of the food processing and packaging industries. With an expert team that has well over 250 years of experience in food processing equipment, we are laser focused on sourcing ways to benefit plant operations. From poultry and prepared foods to pharmaceuticals, our warehouse team plays a critical role in delivering the precision-engineered components that keep production lines running across the country.
When you join PartsXpress®, you’re stepping into a fast-paced environment where every part counts and every team member matters. Our crew is known for unmatched expertise, next-level service, and a tenacious dedication to get the job done. You’ll work alongside a team that knows how to hustle, support one another, and have a little fun along the way.
If you’re ready to do meaningful work, learn from industry pros, and be part of a crew that takes pride in delivering Everything You Need, this is where you belong.
Summary of Position
As a PartsXpress® Customer Service Representative, you will build and maintain strong customer relationships, generate new business, and support our national sales efforts. This role is ideal for a driven communicator with strong organization and follow-through, offering a $18/hr base rate plus uncapped commission potential that rewards performance and provides significant room for financial growth. In this role, you will manage quotes, process orders, purchase items as needed, maintain accurate CRM data, and assist the outside sales team to ensure customers receive fast, dependable service.
Job Description
As a Customer Service Representative at PartsXpress®, you will be a key player in supporting plant operations nationwide, serving as a knowledgeable and dependable contact for our customers. Your daily responsibilities will include handling inbound customer inquiries, generating new business via phone and email, preparing accurate quotes, processing orders, and purchasing required items. You will keep CRM and ERP systems up to date, manage inventory efficiently, and work closely with the outside sales team to ensure seamless service. This role requires strong communication skills, excellent phone etiquette, and the ability to prioritize multiple tasks in a fast-paced B2B environment. With an $18/hr base rate and uncapped commission potential, high performers have the opportunity to grow their earnings significantly. Because responsiveness is critical, this position participates in a shared weekend on-call rotation with the customer service team. This is an ideal opportunity for a motivated, detail-oriented professional eager to grow in a company where success directly translates into personal financial rewards.
- Manage customer relationships
- Drive new business through email, cold calls, and field calls
- Generate accurate quotes and process orders
- Identify and implement process improvements
- Run sales reports and track performance
- Support the outside sales team
- Maintain inventory levels efficiently
- Accurately enter and track orders in CRM and ERP systems
- Proficiency in Microsoft Excel and common business applications
- 2 years of sales experience, preferably in a B2B environment
- Strong communication skills and professional phone etiquette
- Excellent organizational abilities with strong prioritization and follow-through
- Solid computer proficiency
- Exceptional problem-solving skills
- Ability to participate in a rotating weekend on-call schedule
Our goal is to invest in the people who help power our success! We strive to take care of our employees, so we have benefits available to support you.
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Basic and voluntary life insurance options
- Long and short-term disability insurance
- Paid time off
- Full travel reimbursement including payment per mile driven
- Full-time position
- Monday through Friday
- Participation in a weekend on-call rotation